FRAUD PREVENTION, WARRANTY & REFUNDS and DISPUTE RESOLUTION POLICY CHAPMAN'S FINE FRAMING AND PHOTOGRAPHY and PANORAMAS PLUS have a strict and thorough process to minimize Credit Card Fraud and for the protection of both the Customer and the Merchant.
We guarantee all personal and Credit Card details will remain absolutely confidential. They will not be passed on to any third party and destroyed after the completeion of all transactions. All orders will undergo several verification checks to correctly identify the Card Holder when details are submitted by phone or post. Following guidelines set out by "BENDIGO BANK" and "A.C.C.C." we will make every effort to ascertain the validity of any Credit Card transaction requested, until we are fully satisfied of its authenticity. The details of any order placed which does not meet our verification checks, or is deemed suspect, will be swiftly passed on to the relevant authorities. In this event any money which has changed hands will be returned in full and the delivery will not be honored. If you have any further questions please contact us at info@panoramasplus.com.au

QUALITY ASSURANCE & WARRANTY POLICY.
All Gary Chapman Photographs are produced using the highest quality photographic papers available for museum quality stability and longevity. They are processed using only the recommended chemistry which is monitored and maintained to exacting tolerances. All framing materials used are acid-free and the processes employed are those recommended by the manufacturers for best results. It is for these reasons we extend an unconditional refund on any items returned and found defective in these areas. In the unlikely event of dispute ever arising we adhere to the A.C.C.C.'s recommendations for complaint handling and direct you to the office of Consumer & Business Affairs in your nearest Capital city.